Get in Touch With Us
Got a question about how we rank the highest payout online casinos, spotted something that needs a second look, or just want to tell us what you think? This page covers the ways to reach our team and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally. We do not rely on automated replies, so it may take a short while to hear back, but every message gets a genuine response from someone who has actually read it.
If you can, tell us the reason for your message in the first line — whether it's a factual query, feedback on one of our reviews, or something else. It helps us route your note to the right person and reply faster.
What We Can Help With
- Questions about our rankings — Curious why a particular casino sits where it does, or what "highest payout" actually means for a specific game or provider? We're happy to explain the reasoning.
- Corrections — Bonus terms, wagering requirements, and licensing details change over time. If something on the site looks out of date, let us know and we'll look into it.
- Content suggestions — If there's a topic, payment method, or state-specific rule you'd like us to cover in more depth, we're open to hearing it.
- General feedback — Positive or critical, reader input genuinely shapes what we publish.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you towards national and state-level support services, and you can find further guidance on setting limits within our own coverage of trusted casino options and eligibility rules.
What This Site Is — and Isn't
Online Casinos is an independent comparison resource covering online casinos available to US players. We research public information on licensing, bonus terms, banking methods, and payout practices to help readers compare options. We are not a casino operator, we do not process deposits or withdrawals, and we cannot resolve account issues, verify your identity, or release funds on a casino's behalf.
If your enquiry relates to a specific account — a delayed withdrawal, a bonus dispute, or a verification (KYC) request — that has to go through the casino's own customer support team, usually reachable via live chat or email from within your player account. We can offer general guidance on how these processes typically work, but only the casino itself can act on individual account matters.
A Note on Accuracy and Responsible Play
We aim to keep our reviews of bonus offers, banking methods, and payout information current, but casino terms change frequently and availability can vary by state. If you notice a discrepancy between what we've published and what a casino actually offers, we'd rather know about it than leave it unchecked.
We'd also rather hear from you before a problem grows than after. If gambling has stopped feeling like entertainment, most US casinos offer self-exclusion tools and deposit or time limits directly in account settings, and national support services are available for anyone who needs to talk to someone. Mentioning this in your message will not be treated any differently from any other enquiry — we take it seriously either way.
Response Times
We aim to reply within a few working days. Enquiries involving factual corrections or licensing details sometimes take a little longer, since we prefer to verify information before responding rather than send a quick but unreliable answer. Thank you for reaching out — we do read everything that comes in.